Adani Electricity Mumbai Ltd (Adani Electricity) has once again demonstrated unparalleled excellence by securing top rankings across three independent national assessments conducted by the Ministry of Power.
Following its number one ranking in the 13th Integrated Rating Exercise by the Power Finance Corporation (PFC) for Performance Excellence, an A+ grade in the Consumer Service Rating of DISCOMs (CSRD) by the Rural Electrification Corporation (REC) for outstanding customer service, and now being ranked India’s Number One Urban and Overall Utility in the first-ever Distribution Utilities Ranking (DUR) Report for FY24, Adani Electricity solidifies its exceptional performance across operational efficiency, customer-centric service, and sustainability, a release by Adani Electricity said.
DUR Report
The DUR Report provides a comprehensive evaluation of utilities by integrating insights from previous assessments, including the Integrated Rating Exercise and CSRD report, while incorporating additional critical parameters such as Renewable Purchase Obligations (RPO) compliance, Communicable System Metering, Demand Side Response, and Resource Adequacy Planning. This evaluation fosters transparency, accountability, and continuous improvement among power utilities, driving India towards its sustainable energy goals.
Insights into Adani Electricity’s Performance
Adani Electricity’s outstanding performance in the DUR Report reflects excellence across multiple dimensions. With a combined score of 93.5, the highest among urban utilities, Adani Electricity has excelled in Performance Excellence (99.8), Consumer Service (90.0), Renewable Power Obligation (RPO) compliance (100%), Communicable System Metering (100%), and Resource Adequacy Planning (91.7). These exceptional scores highlight its operational reliability, commitment to customer satisfaction, and leadership in integrating renewable energy sources into its supply.
Notably, Adani Electricity achieved perfect scores in communicable system metering, underscoring its leadership in digital transformation, with 100% communicable meters installed on all feeders and distribution transformers. Furthermore, the company’s 100% RPO compliance demonstrates its strong dedication to incorporating renewable energy, reflecting its commitment to a greener, more sustainable energy future.
What This Means for Mumbai
For Mumbai’s 3 million consumers, Adani Electricity’s consistent top rankings mean reliable, uninterrupted power supply, swift resolution of service issues, transparent and accurate billing, and convenient digital interactions. Nationally, Adani Electricity sets industry benchmarks, illustrating how operational excellence, customer-centric services, and renewable energy integration can transform India’s energy landscape, supporting the nation’s ambitious clean energy transition.
Adani Electricity continues to lead by example, investing in advanced technology, infrastructure improvements, and sustainable practices, setting the foundation for a resilient, environmentally responsible, and customer-focused energy future for Mumbai and India, the release added.
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Featured photograph (source: Adani Electricity) is for representation only
