Tata Power, the first power distribution utility to initiate smart energy metering in Mumbai, has completed 7,000 smart meter installations in the city.
Thanks to smart meters, Tata Power has enabled its customers with valuable data analytics tools. Customers can now view and optimize their electricity consumption in near-real time through the customer portal and mobile app, Tata Power said in a release.
Smart meters are becoming a smart choice for both customers as well as the energy provider. These advanced meters offer complete transparency regarding energy consumption patterns and billing.
The smart meter rollout has witnessed a positive support from customers who are appreciating this effort by Tata Power, the release said.
Digital technologies
“Mumbai customers had billing issues in last summer. We are now transitioning to complete automation system using digital technologies and smart metering is one such initiative as we upgrade our distribution services in Mumbai. Customer satisfaction is at our core and we want to empower our customers with such value added services in future”, said Sanjay Banga, President – T&D, Tata Power.
Smart meters: smart features
Smart meters are allowing consumers easy access to monitor their near-real time consumption in just a few clicks and enabling them to monitor it on a monthly, daily or even hourly basis.
Smart meters also update consumers with their monthly usage compared to the consumption in last 12 months, also allowing them to compare their consumption with the average monthly consumption of peers.
Most importantly, customers receive alerts for abnormal usage so that they can optimise their consumption.
Smart meters automatically register meter readings to Tata Power’s billing system, thus eliminating probability of errors due to manual meter readings. This is especially helpful when there are physical restrictions, like those which most utilities faced during the pandemic, the release added.
(Featured photograph for illustration only)
